1. Seven-day free trial
Eligible schools may activate a free trial (typically 7 days) to evaluate the platform. No subscription fee is charged during an active free trial unless you explicitly upgrade to a paid plan. You may stop using the trial before it ends to avoid conversion to paid billing where applicable.
2. Conversion to paid plan
When you confirm a paid plan after trial or purchase directly, billing starts according to the selected cycle (monthly/annual) and invoice. By proceeding to paid subscription, you acknowledge the fees for that billing period.
3. Refund eligibility after payment
Once a paid subscription period has begun, fees for that period are generally non-refundable, except: (a) where required by applicable Indian law; (b) where Chronbyte has failed to provide the subscribed service in a material way and cannot remedy within a reasonable time; or (c) where a written commercial agreement states otherwise. Partial-month refunds are not standard for monthly plans.
4. Setup and onboarding fees
Any one-time setup, data migration, or onboarding fee shown on quotation or checkout is non-refundable once onboarding work has started, unless otherwise agreed in writing.
5. Cancellation process
Authorised account holders may request cancellation via support email or the subscription/billing interface where available. Cancellation stops future renewals; access may continue until the end of the current paid period unless immediate termination is agreed. Data export should be requested before account closure.
6. Chargebacks and disputes
Please contact Chronbyte support before initiating a bank chargeback so we can investigate billing issues. Unauthorised chargebacks on valid subscriptions may lead to account suspension pending resolution.